You can schedule a same-day removalist service with us at no extra charge. However, it’s generally best to book your relocation 2-3 weeks in advance to secure your preferred date. Booking early also increases your chances of receiving discounts and allows you to compare different removalist services. If you’re moving on a weekday or in the middle of the month, you may have more flexibility with shorter notice periods.
We offer easy payment methods for our removalist services, such as online bank transfers and cash. To reserve your spot on our timetable, we ask for a $50 Booking fees. Paying this amount will guarantee your reservation and provide you peace of mind. It also allows us to organise your move more efficiently and cost-effectively. By committing to this upfront price, we can focus on providing you with high-quality, hassle-free moving services.
Definitely not! We understand that your week might be full, and weekends may be your only free time. It’s our way of respecting your hectic schedule and making your relocation as simple and economical as possible. Trust us; we’re here to help you, not add to your bills. So go ahead and schedule your relocation whenever it works best for you; we’ve got you covered.
Our removalist service is fully insured to provide you peace of mind. Our insurance covers any unexpected accidents that may occur during the moving process, including damage or loss of your belongings while in transit. However, please be advised that glass items and minor scratches are not included in the coverage. For additional details on what is and is not covered, please consult our summary insurance policy or contact our customer service team, who will gladly assist you with any queries about our insurance coverage. Read our insurance policy for more information.
The hourly price does not include the following additional charges:
Notify the movers as soon as you notice any damage, before the completion of the job while the movers are still at your location. Promptly reporting the issue allows for immediate documentation and resolution. Please inform the movers on-site and follow up with the company’s customer service to ensure the matter is addressed appropriately.
We will properly review your claim and initiate the claim process.
If the claim is approved, Our insurance policy will determine the compensation that will be provided. This may include repair, replacement, or financial compensation, depending on the extent and nature of the damage or loss.
We are aware that plans can occasionally change. As a result, we have a flexible cancellation policy. You may cancel your reservation up to 48 hours before the day of your planned move. If you have already made a deposit, we will immediately refund the full amount. However, you might not receive your refund if you cancel less than 48 hours before the scheduled move. We are grateful for your understanding.
It is advisable to arrange and tidy up your possessions in advance. Make sure every box has a clear label, and let our staff know if there are any particular instructions for fragile or expensive items.
Our services are intended to be clear-cut, uncomplicated, and free of any additional costs. You will receive transparent pricing that is devoid of any surprises. Since we value simplicity and honesty, we ensure you are fully aware of all charges before committing. Please contact us if you have any questions about our prices; we’re happy to assist you!
We offer emergency removal services without any extra charges to meet your urgent needs. Even on short notice, our dedicated staff will handle your belongings with professionalism and care. If you require immediate assistance, please contact us, and we will do our best to help you.
