We recognise the importance of safeguarding your belongings during moving at OG Movers. While we handle each item carefully, we understand that accidents and unforeseen incidents can occur. We offer full insurance coverage for your items while in transit to provide peace of mind. This policy outlines the terms and conditions of our coverage.
Our full insurance cover applies from the moment we start packing and moving your items until they are delivered at your new location. It covers damages or losses incurred during:
Packing and unpacking by our professional removalists.
Transit between your old and new location.
In case you discover any damage or loss, promptly document it. Take clear photographs showing the damage.
Notify the movers as soon as you notice any damage, before the completion of the job while the movers are still at your location. Promptly reporting the issue allows for immediate documentation and resolution. Resolution may include immediate discount on the final payment, Please inform the movers on-site and follow up with the company’s customer service to ensure the matter is addressed appropriately. Additionally, Please email us detailing the damage or loss, including the photographs taken and any additional information that can help us understand the issue better.
Claim Submission:
If the damages are severe, We will properly review your claim and initiate the claim process with our insurance company. We will provide you with a unique claim number for future correspondence and tracking purposes.
Our insurance company will assess the claim, which may include an examination of the damaged items, their original condition, and their market value at the time of loss or damage.
If the claim is approved, Our insurance policy will determine the compensation that will be provided. This may include repair, replacement, or financial compensation, depending on the extent and nature of the damage or loss.
Please note that certain items and circumstances are not covered by our insurance policy, such as:
– Items packed or helped to carry by customers.
– Pre-existing damage or faults.
– Damages claimed after the movers have left the drop-off location.
– Valuables such as jewellery, money, important documents, etc., unless previously agreed upon and declared.
– Glass items and minor scratches.
– Damage or loss due to natural disasters or circumstances beyond our control.
If you need more information about our insurance policy or the claims process, our customer service team is ready to help.
Email – [email protected]
Phone – 0475 806 388
